At Vedavya, we strive to provide products that meet your expectations. If you're not completely satisfied with your purchase, we're here to help. Please read our return and refund policy below.

Return Eligibility

To be eligible for a return, your item must:

• Be returned within [4–6 days] of delivery.
• Be unused, unopened, and in its original condition.
• Include the original packaging, labels, and accessories (if applicable).
• Be accompanied by your order confirmation or proof of purchase.

Returns that do not meet these conditions may not be accepted.

Return Timeframe

You can request a return within [4–6 days] from the date your order is delivered.

Requests made after this period may not be eligible for return or refund.

Refund Process

Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria.

If your return is approved:

• Your refund will be processed within [5–7 business days].
• The amount will be credited to your original payment method.
• Depending on your bank or payment provider, it may take an additional [3–7 business days] for the refund to reflect in your account.

If your return is not approved, we will notify you with the reason.

Exchanges

At this time, Vedavya does not offer product exchanges.

If you receive an incorrect, opened, or used product, please contact us within [24–48 hours] of delivery. Our team will review your request and provide further assistance if your claim is verified.

Damaged or Defective Products

If you receive a product that appears to have been opened, used, tampered with, or if you receive the wrong item, please contact us within [24–48 hours] of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• Photos of the product
• Photos of the packaging
• A brief description of the issue

Once verified, we'll arrange a replacement, exchange, or refund as applicable.

Non-Returnable Items

For hygiene, safety, and product integrity, the following items are not eligible for return:

• Opened or used products
• Products damaged due to misuse or improper handling
• Items purchased during clearance or special sales (if applicable)
• Gift cards (if applicable)
• Personalized or custom-made products (if applicable)

Damaged During Shipping

Vedavya carefully inspects and securely packs every order before dispatch. Once an order has been handed over to the shipping carrier, we are not responsible for any damage, loss, or mishandling that may occur during transit.

Products that are damaged during shipping are not eligible for a return, replacement, or refund. Customers are encouraged to inspect their package upon delivery and contact the shipping carrier directly for any transit-related claims, where applicable.

Order Cancellation

Orders can be cancelled within [24 hours] of placing the order.

Once your order has been shipped, it can no longer be cancelled. You may request a return after delivery if the product is eligible under this policy.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, feel free to reach out to us.

Email: [support@vedavya.com]
Business Hours: [Tuesday–Friday, 10:00 AM – 6:00 PM IST]

Note: Vedavya reserves the right to refuse returns that do not meet the conditions outlined in this policy.

***Due to the nature of our devotional products, opened or used Punugu items cannot be returned or refunded unless they arrive damaged, defective, or incorrect.***